OMIC complaint in Spain: consumer claim steps
Filing with OMIC (Municipal Consumer Office) is the free médiation route between a written company complaint and consumer arbitration.
Quick answer
- OMIC handles local consumer disputes: products, services, repairs, contract problems.
- Free: no cost to the consumer.
- Mediated: OMIC contacts the company and proposes a résolution.
- If the company refuses OMIC médiation: consumer arbitration or court are the next options.
NAVI
Tell us why the money should be returned
NAVI will prepare the refund demand.
Prepare your OMIC complaint
NAVI will draft your OMIC complaint with evidence, your demand and the required format.
Prepare OMIC complaintWhat OMIC needs and what to prepare
- Your written complaint to the company with its date and content.
- The company response or proof that 15 working days passed without a reply.
- Invoice, contract, photos, emails or any evidence of the problem.
- Your specific demand: refund, repair, replacement or cancellation.
- Your contact details and the company full name and address.
What to do first
- File with OMIC at your town hall or via the regional consumer authority website.
- Attach copies of your complaint, company response and all evidence.
- Note the OMIC référence number. Needed for all follow-up.
- OMIC will contact the company. Allow up to 30 days for the médiation process.
Documents and evidence
- Invoice, receipt or order confirmation.
- Photos, screenshots, emails, chat logs and tracking.
- Terms, warranty, cancellation proof and payment record.
Deadlines and risk
- OMIC cannot force résolution: it mediates. If the company refuses, arbitration is next.
- No prior written complaint to the company: OMIC usually requires this first step.
- Case too old: check time limits. Some consumer rights have à 3 or 5 year window.
- OMIC closed for this type of dispute: financial and insurance sectors have their own regulators.
- Vague demand in the complaint: harder to mediate without a specific ask.
Company refused OMIC médiation?
Tell NAVI. Get the consumer arbitration or court route ready with your evidence.
Escalate beyond OMICRelated pages
Information only, not legal advice. Public authorities, courts, banks and companies make their own decisions.
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