How RightNOW works
You have a problem in Spain. Maybe a landlord who won't return your deposit. A bank that blocked your account. A letter from Hacienda you can't make sense of.
You don't need a law degree to start. Describe what happened in plain language — we figure out the right response, prepare the document, and if needed, stay with you through the whole process.
Sometimes a well-written first letter is all it takes. Other times the situation needs more — a full action plan, or someone to manage the whole thing for you. We cover both ends and everything in between. And if a case ever reaches the point where a lawyer is genuinely needed, we connect you with a legal partner.
You don't need a lawyer for every problem in Spain
A lawyer is the right call when you're in court or need formal representation — that's where they genuinely excel. But for a landlord dispute, a bank complaint, a fine appeal, or a government procedure, what you need is someone who understands how the Spanish system actually works and knows how to write to it properly.
That's the gap RightNOW fills. And if a case does eventually require a lawyer, we connect you with a partner — rather than leaving you to find one from scratch in the middle of a problem.
You describe what happened
Use one of our generators for your specific situation — or just tell us directly. No legal knowledge required. Plain language is fine.
We start from your reality, not from legal categories.
We prepare the right response
An expert looks at your specific case — the facts, the context, what's at stake. We decide what argument holds up and prepare the document or plan that fits.
Not every case needs the same approach. We figure out which one makes sense for yours.
You have something you can actually use
A polished letter ready to send. A step-by-step plan for the whole dispute. A fully managed process. Or just a clear answer to "what should I do next?"
We use automation where it genuinely helps — generating the initial document structure from your inputs, processing standard references, and getting a solid draft to you quickly. That's where speed is possible without any trade-off.
The parts that actually matter — reading your specific situation, deciding what arguments hold up, and making sure what goes out is solid — are done by an expert. Every document that goes through our review service is checked before it reaches you. Speed where it's possible. Judgment where it counts.
Pick your situation. Each generator creates a solid first draft in minutes, at no cost.
Deposit not returned
Landlord ignoring you after you left the flat? Generate a formal demand letter based on the Spanish Ley de Arrendamientos Urbanos.
Deposit claim generator →No cita at Extranjería
No slots available for months? Generate a complaint to the Defensor del Pueblo — the route that actually moves things.
Cita complaint generator →Bank blocked your account
Account frozen without explanation? Draft a formal complaint to the bank's official complaints department — with correct legal references.
Bank complaint generator →Insurance refused your claim
Insurer rejected or ignored you? Prepare a regulated written complaint that puts your position on record before escalating.
Insurance complaint generator →Benefits or allowance denied
Social benefit rejected? Generate a formal reclamación to the relevant body — step one before any formal appeal.
Benefits complaint generator →Traffic or parking fine
Received a fine in Spain? Draft alegaciones — the official objection — with the right grounds and proper legal structure.
Fine appeal generator →Store or service won't refund you
Retailer ignoring your complaint or refusing a return? Generate a formal consumer complaint backed by Spain's consumer protection legislation.
Consumer complaint generator →Employer not paying your salary
Unpaid wages, bonus, or severance? Draft a formal written demand to your employer — the required first step before filing with SMAC.
Salary claim generator →When there are many of you, it's harder to be ignored
Some problems don't affect just one person — they affect hundreds. The clearest example: no cita availability at Extranjería. People wait months for an appointment slot that practically doesn't exist. An individual complaint works. A collective one works faster and carries more weight.
A collective petition is a written complaint signed by multiple applicants, submitted to the Defensor del Pueblo, regional bodies, or the relevant authority. It documents a systemic issue, not just an isolated case — and that's precisely why it's harder to leave unanswered.
When a collective petition makes sense:
- No cita slots at Extranjería in your province for months — and it's affecting many people
- Multiple tenants of the same landlord or management company faced the same pattern
- A public body is systematically rejecting a benefit on the same grounds
- Any situation where the problem is clearly structural, not individual
We prepare the collective filing — gather signatures, structure the argument, and submit it to the right authority.
Five options depending on how much help you need — from understanding a document to full case management.
Understand what you received or may sign
Upload a Spanish letter, notice, contract or resolution. We explain the meaning, deadlines, risks and next safer step before you sign, ignore or respond.
Check a document for €9.90 →Your draft, checked by an expert
You used a generator and have a draft. Before you send it, a specialist reads your specific case, strengthens the argument, fixes the structure and tone, and hands you a version that actually works. Fixed price. Ready in up to 24 hours.
See expert review →A full plan through your case
For disputes that don't end with the first letter. We prepare a step-by-step roadmap for the whole process — what to send, when, how to react at each stage — and give you a case workspace where your documents, instructions, and status live in one place. Covers deposit returns, bank disputes, benefits, and migration.
See Action Plan →We handle it, you stay informed
You hand the situation over to us. RightNOW drafts the correspondence, tracks responses, and keeps the case moving from first contact to final result. You have a dedicated workspace and a person actively watching your file. Works for deposit returns, bank disputes, insurance claims, benefits, and migration cases.
See Case Management →Monthly support for life in Spain
A subscription for ongoing needs: 40 document and letter checks per month, 5 complaint reviews, step-by-step guidance on one active case, a monthly consultation with an expert, and a partner lawyer on call if things reach court (15% success fee for subscribers vs 25% standard). From €24.90/month.
Only need one document explained? Use Document Check for €9.90.
See Protection Plan →The gap between "do nothing" and "get a lawyer"
Most people in Spain face a frustrating choice when something goes wrong: deal with it alone and probably get it wrong, or pay a lawyer upfront for something that may not even need a courtroom.
There's a lot of space in between. Space for getting the right complaint drafted. For understanding what a letter actually means. For knowing whether your case is worth pushing at all. For having someone who won't let things slip through the cracks.
RightNOW is that space. And when something genuinely does need a lawyer — we know exactly who to send you to.
Frequently Asked Questions
Is RightNOW a law firm?
No. RightNOW is a legal-tech platform that automates documents, complaints, and case management. When a case genuinely requires court, we connect you with a vetted partner lawyer at a reduced fee.
How much does RightNOW cost?
Individual generators start from €39.90. The Protection Plan subscription starts at €24.90/month and includes 40 document checks, case guidance, and priority lawyer access.
What problems can RightNOW help with?
Immigration paperwork (NIE, TIE, arraigo, regularización), unemployment benefits (paro, subsidios), workplace issues (unpaid wages, dismissal), consumer complaints, fines, and insurance claims in Spain.
How long does it take to get results?
Generators produce your documents in under 5 minutes. For complaints and claims, you typically receive a response from the other party within 15–30 days, depending on the institution.
Do I need to speak Spanish to use the platform?
No. The app works in 11 languages: Russian, Spanish, English, French, Romanian, Portuguese, Moroccan Arabic, Ukrainian, Polish, Dutch and German. All generated documents are produced in legally correct Spanish regardless of your interface language.
What if my complaint doesn't work?
If the administrative complaint fails, we guide you to the next step — usually an escalation to a higher authority or a judicial claim. Protection Plan subscribers get partner lawyer access at 15% success fee instead of 25%.
Got a problem in Spain?
Tell us what's happening. We'll tell you what makes sense.
Tell us what happenedThis guide is general information about Spanish law, not a legal opinion on your case. Rules change and outcomes depend on your own facts and documents — check your situation before you act on it.
Need everyday protection, not just a one-off check?
Included: checks of Spanish documents, letters, requests and contracts before signing, Action Plans, consultation and sending your claims by burofax.