appointment (cita previa) immigration office (extranjería) and Policía NIE in Spain
Booking an immigration or NIE appointment in Spain is often the hardest step. Appointment slots release at irregular times and fill instantly. Knowing the right system and backup options saves weeks.
Quick answer
- Main system: sede.administracion.gob.es. Appointments for NIE, residence card, police certificate.
- Slots release irregularly. Check early morning and set up alerts.
- Alternative: a professional agent with priority access can often book faster.
- If genuinely urgent: attend the office early in person to explain the emergency.
NAVI
Tell us what is happening with the cita
NAVI will help record attempts and complain.
Get help booking your appointment
NAVI will identify the right service, guide you through the booking system and prepare the documents you need.
Book my appointmentWhat you need before the appointment
- Printed appointment confirmation. Without it you will not be admitted.
- Valid identity document plus NIE if you already have one.
- Completed form. The specific form varies by procedure. Check in advance.
- Payment receipt for the fees paid at a bank before the appointment.
- All required documents in original and copy.
What to do first
- Book the appointment via the official portal under the relevant service.
- Print or download the confirmation immediately. The slot can be cancelled accidentally.
- Prepare all documents beforehand. Missing a single item often means a new appointment.
- Arrive at least 20 minutes early with printed forms and payment receipts.
Documents and evidence
- Passport, DNI/NIE/TIE and contact details.
- Padron certificate, appointment proof or application receipt.
- Screenshots of errors and messages from the authority.
Deadlines and risk
- Appointment booked but wrong service: you will be turned away on the day.
- Missing a required document: refused entry and a new wait for another slot.
- Payment receipt not from a bank: some offices refuse printed online receipts.
- Appointment cancelled accidentally: confirm the booking the day before.
- Third-party system used: unofficial booking sites may charge fees or provide fake slots.
Appointment refused or rejected at the office?
Tell NAVI what happened. Get a plan for rebooking or escalating the issue.
Resolve appointment problemRelated pages
Information only, not legal advice. Public authorities, courts, banks and companies make their own decisions.
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