No appointment at Immigration.
No appointment at the Police.
That's a rights issue.
Millions of people in Spain have been trying — for weeks or months — to get an appointment at Extranjería or the National Police. Without it, they can't renew their residence permit, pick up their TIE card, be fingerprinted, or move forward with any other procedure. Life is on hold.
Tell us what is happening with the cita
NAVI will help record attempts and complain.
Want RightNOW to guide you step by step to the result?
RightNOW Action Plan for documenting no available appointment (cita): we review the situation, gather documents, prepare the order of actions and guide you step by step.
Get the Action Plan for €59 →Why can't you get an appointment? The problem has a name.
Record demand, no matching investment
Spain has over 7.3 million people of foreign nationality (INE, April 2026). The 2026 extraordinary regularisation adds more casework and administrative pressure. The appointment system has not scaled to meet demand.
Bots that snap up appointments in seconds
Since 2021, the use of automated scripts to seize all available slots the moment they open has been widely documented. Intermediaries then resell them for between €50 and €300 — a business built on a public system failure.
Understaffed offices
Immigration offices and Police stations operate with staffing levels that don't reflect actual workload. The Ombudsman has been pointing to this deficit in its annual reports to Parliament for several years.
A blocked appointment is not an inconvenience. It's exclusion.
When there are no appointments, everything else stops. Here's what actually happens to people affected:
The market that grew from the problem
Intermediaries charging for free public appointments
Gestorías, Telegram groups and dubious websites offer "guaranteed appointments" for between €50 and €400. These appointments should be free. This market only exists because the system fails.
Bots seizing slots in seconds
Automated tools sweep iCITA and the National Police systems the moment new slots open. A person trying to book manually never competes on equal terms.
What is the Defensor del Pueblo — and why does it have real power?
The Defensor del Pueblo (People's Ombudsman) is the constitutional institution (Art. 54 CE) responsible for supervising public administrations in defence of fundamental rights.
It can open investigations on its own initiative
If it receives enough complaints about the same problem, it can launch an independent investigation — with real political and administrative effect.
Its recommendations are public
When the Ombudsman issues a recommendation to a ministry, it is published and the ministry must respond. Silence or refusal is also made public — creating real political pressure.
Immigration: the #1 area for complaints
Year after year, Immigration tops the volume of complaints received by the Ombudsman. Appointments are one of the most common reasons. The problem is documented — what's needed is critical mass.
The process is free and accessible
Anyone can file a complaint — you don't need to be a Spanish citizen, have a lawyer, or pay fees. The only barrier is bureaucratic: knowing what to write and how to send it.
How the complaint works — step by step
Fill in the form (5 minutes)
Our generator asks a few basic questions: what type of appointment you need, how long you've been trying to get it, and how it's affecting you. That's all.
We generate the complaint text
The tool automatically drafts a formal complaint in the correct format, with the appropriate arguments for the Defensor del Pueblo.
Sign and submit
The document is generated as a PDF. You can submit it via the Ombudsman's online portal (portal-sac.defensordelpueblo.es), by post, or in person in Madrid.
Your complaint adds to others
Each complaint filed increases pressure on the administration. When the Ombudsman sees a pattern of hundreds or thousands of identical cases, it acts more forcefully.
Been without an appointment for weeks?
If you've been trying to get an appointment at Immigration or the National Police for more than two weeks and haven't managed, you have sufficient grounds to file a formal complaint. The complaint doesn't replace the procedure — but it does pressure the system to work better for everyone.
Generate complaint now — it's free →Frequently asked questions
Does this page get me an appointment?
No. We don't sell appointments and we don't have privileged access to the system. This tool is for filing a formal complaint with the Ombudsman about the lack of appointments.
How long do I need to have waited before it makes sense to complain?
There's no mandatory minimum period, but the complaint carries more weight if you can explain precisely how long you've been trying to get an appointment and how it's affecting you. Two to three weeks of failed attempts is already a sufficient basis.
Do I need to be a Spanish citizen to file a complaint with the Ombudsman?
No. Anyone in Spain can file a complaint, regardless of their nationality or administrative status.
Does filing a complaint cost anything?
No. The entire process is free — both using our generation tool and submitting the complaint to the Defensor del Pueblo.
Does this replace a lawyer or a gestoría?
No. This tool documents and challenges a systemic blockage. It does not replace individual legal advice about your specific case.
Does a single complaint make any difference?
Every complaint counts. The Ombudsman acts more forcefully when it receives multiple complaints about the same problem. Your complaint, together with others, builds the record that justifies an own-initiative investigation.
No appointment for weeks? Put it on record.
Generating the complaint takes less than 5 minutes. You don't need to register. You don't pay anything. All you need is your name, the type of appointment, and how long you've been waiting.
File a complaint with the Ombudsman →Need everyday protection, not just a one-off check?
Included: checks of Spanish documents, letters, requests and contracts before signing, Action Plans, consultation and sending your claims by burofax.